1. Membership Payment Refund

Our policy lasts 14 days. If 14 days have gone by since you paid your membership and initial visa application fee we cannot offer you a refund or exchange of service.  An amount of Php 2,000 will be deducted from the membership payment for administration fees with in the 14 days from the time of payment.

The company reserves the right to elect, refuse, suspend or terminate the membership for any justifiable cause the law warrants the above mentioned sanctions.

Furthermore, to complete your refund, we require a receipt or proof of payment, signed endorsement letter and signed refund acknowledgement letter.

Additional non-refundable items: Gift vouchers, English exam voucher, English review voucher, goods and services consumed by the applicant. 

In making a refund request, submit written refund request and send the original documents to:

Fil-Global Immigration Services Corp.
12/F Regus Times Plaza Building, United Nations Avenue, cor Taft Avenue, Ermita, Manila 1000

We give the client the option to pay the entire amount in a single payment or pay through installment form, which will enable them to pay in a manageable period of time. Upon payment of the Visa processing Fee the company holds the right to give the client the following options in case a refund is sought for irrespective of the time payment has been made;

1. A refund of only 25 percent shall be given to the client upon full payment of the Visa Processing Fee as the client’s visa application process has started already and endorsements to participating parties (eg. employees, schools, lawyers) have been done.
2. The client may consider holding the processing of the visa application (Freeze Account) and may do so for a period of two years. However, after which the payment fee shall be considered nullified and non refundable regardless of the membership fee paid.
3. In instances where the client may wish to discontinue with the visa application, the contract may be transferable to any *immediate family for a period of two years upon a written notice to the company and an approval thereof.

 *Immediate family - refers to a person's parents, spouse, children, and siblings and will also include the parent's spouse. Usually stepchildren and adopted children and their spouses are included under the purview of immediate family.

4. We give the client the right to change program options during the visa application process if the client is not qualified nor feels that the initial program applied for is not suited.  In addition, the client can only change the visa option once for free and any subsequent changes thereof will be charge for Pup 7000.00. Furthermore, the candidate is only allowed to transfer programs for five consecutive times for a period of two years upon which the Visa Processing Fee shall be null and void. However, in no instance shall the Visa processing fee be neither refundable nor any subsequent payment made.
5. When fraud, deception, false representation, misrepresentation is involved and made by the client, the terms of the contract permit cancellation and payment made shall otherwise be non refundable.

Payment of Refunds:

Once your refund request is received and inspected, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 WORKING days of your refund approval from the Accounts department.

Late or missing refund:

If you haven’t received a refund yet, check your bank account again.  Then contact your bank; it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at accounts@fil-global.com

Shipping

To request a refund of your visa application payment, receipt or proof of payment, signed endorsement letter and signed refund acknowledgement letter should be mailed to:

Fil-Global Immigration Services Corp. 12/F Regus Times Plaza Building, United Nations Avenue, cor Taft Avenue, Ermita, Manila 1000 

You will be responsible for paying for your own shipping costs for your original documents if refund is approved. Shipping costs are non‐refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over Php 1,500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

DISCLAIMER: FIL-GLOBAL IMMIGRATION SERVICES CORPORATION IS NOT A RECRUITMENT AGENCY. We are merely a student, immigrant and tourist visa processing company. FIL-GLOBAL IMMIGRATION SERVICES CORPORATION or its representatives do not offer work visa or employment abroad. When receiving such an offer of employment or work visa, with or without monetary consideration, we encourage you to exercise caution and common sense. Offer of employment or work visa is fraudulent and illegal. If you receive any such offers that purports to be from the company or any of its representatives, please report immediately by sending an email through the following address:
accounts@fil- global.com. Rest assured we shall treat your identity with utmost confidentiality.

The Fil-Global Immigration Services Corporation is highly committed to protect and value the confidentiality of the private information of their customers that they provide in them. This Privacy Policy is created for the customer to inform them about how the company manage and process their personal information to keep it with high confidentiality. This includes the policies and practices the company implement and follow in order to maintain and protect the information data. By visiting this website, customer accepts the terms and condition of Fil-Global Immigration Services Corporationto use and manage customer information as described herein. 

1. Those confidential information that a company holds, are only given to authorize employees to manage it, and anyone who are not authorized are highly prohibit and will not given an access for the database.
2. All information of customers that they provide, coming from the website, facebook page and walk in clients are protected, according to the strict standards of security. 
3. The needed information that are pertinent for the processing of flights, bookings, or accommodation are only information that will be asked on the customers.
4. The company will not share that information from any other organization unless company have previously informed the customer in disclosures or agreements, or are required by law. 
5. The company will truly protect and maintain the private information of the customer over unauthorized or unlawful activities, to prevent from having information leakage. 

Fil-Global Immigration Services Corporation safeguards your personal information. Company will process all your information with proper care and company shall only use those data that are necessary to carry out the bookings and other accommodation related to your travel. Providing your information through registration form on this website are highly secure since it is protected by the data privacy, and only authorized employees can manage the information you’ve registered, and cannot be seen by other people who visited this site.

Fil-Global Immigration Services Corporation customers have also the right to request access to their own personal data and allowed to ask for the booking information they have in the company before. If the company does have a mistake in putting customer information, please let the management know as soon as possible and so it can change and update it right a way, to manage incorrect information. The customer data can also request to delete its information as to his order and to protect its interest if ever he have transfer to another company. 

Fil-Global Immigration Services Corporation highly prohibit any illegal transaction for exchanging, copying, disseminating, or displaying the information of customers to third parties, this may need an immediate action.

Fil-Global Immigration Services Corporation wish to collect and process the following information for its customers necessary for the transactions:

• Customer Information: Complete Name, Age, Sex, Current Location, E-mail Address, Contact Number, Birthdate, Birthplace, Nationality, Marital Status, Educational Attainment & Degree Obtained, Name of Educational Instutition
• Customer Inquiries: Amount of Savings (for showmoney purposes if necessary), Property Details of parents/sponsors, Course/Program interested to take if they want to proceed to student visa application, Plans after their studies abroad, Estimated date of their application, 

This are the information needed for completing the transaction for the customer inquiry. Customers are always free to refuse to provide personal information to the company.

Purpose of Getting Customer Information

Fil-Global Immigration Services Corporation manage and process customer information for contacting and identification purposes. This information provided by the customer are relevant in assessing their concerns and inquiries that are needed in the different visa applications to issue. 

• Customer email address are needed, to send them a notification on their email account regardings in sending quotations.
• Customer contact details will help the company to keep customers informed about the process of their visa applications and will update them about the progress until it was done.
• To communicate customer further concerns and inquiries especially if there were changes they want to make or there were possible delays on their flight.
• Through customer information, the company can be able to know about their feedback on their services, that will help the company team to improve their service even more. 
• To identify customer identity that will help the company to prevent from dealing with scam buyers or any illegal act against the company.
• To notify or update customers about company new offerings or any great deal or tour package company have that they can offer to customers.